Rachel is an internationally regarded digital strategist and thought leader on the future of health and social care delivery in a connected world, with over twenty years of global experience having worked with governments, Fortune 500 companies, and leading academic institutions.
In 2018, Rachel left her position as Executive General Manager responsible for Innovation, Design and Development at the Australian Federal Governments Digital Health Agency (ADHA). Under her leadership, the division successfully created Australia's Digital Health Strategy, 2018-2022, with full support from all government, industry, provide and patient peak body organisations. The division was also responsible for the development of the health innovation exchange concept, and a range of improvements to the suite of products and services of the national infrastructure including the my health record, health identifiers, authentication services and the connectivity solutions such as mobile apps, API’s and 3rd party integration.
After leaving government, Rachel founded codesain, a strategic design agency for health organisations looking to understand how to embrace the changes being brought about by the Industry 4.0 technological, societal and political changes. Bringing together expertise across data science, design thinking, strategy and behavioral economics the codesain team provides a range of services including market entry strategies, research and insights, customer experience, service redesign, digital transformation strategy and innovation frameworks.
A subject matter expert and engaging storyteller, Rachel has presented at many major technology, innovation and healthcare conferences around the world over the past decade.