Dr.ir. Helen Schonenberg is senior scientist at Philips Research in the Netherlands. Originally trained as an X-ray technician, Helen developed a strong interest in the combination of technology and healthcare. She completed her PhD in Computer Science at the Eindhoven University of Technology in 2012, in the area of process mining. At Philips Research, Helen’s research activities are focused on the deployment and evaluation of integrated care and telehealth solutions. Helen coordinated two European subsidy programmes on scaling-up integrated care across Europe; Advancing Care Coordination & Telehealth Deployment (ACT) and ACT@Scale. The projects have led to several published practical handbooks with experiences on service quality improvement and scaling.